Terms & Conditions

RETURN POLICY

  1. In the unlikely event that you are not happy with your Sugar and Salt product, please let us know about the problem right away and then return the product to the shop within the same business day of receipt.
  2. We will fully responsible to pick up the return product from the original drop off location during the delivery. If the product has been transported to other location, we will not able to offer any return unless you do it so.
  3. Full refunds are decided on a case-by-case basis, but our goal is always to have you leave happy.
    • If we have made a genuine mistake (the product was not made correctly), we will certainly make it right.
    • We are not able to offer refunds in cases where the product was baked or decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!

CANCELLATION POLICY

  1. Please be aware that we are unable to cancel orders
    • When order/s has been made especially for customized

1.1.1 Cakes

  • Flower Arrangement
  • Chocolate Arrangement

 

  1. During Delivery, any delicate or customized item(s) will not be considered for cancellation, but not all cases, it may be possible for us to offer full cancellation (for normal orders) depends how far the driver had travelled
  2. Any approved cancelled order (after payment), full refund of payment will be transferred into the same account where payment has been made

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